All Pro Medical
     

 

Privacy Policy Practices

This notice describes how protected health information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our company is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records regarding you and the services we provide to you. This Notice tells you about the ways in which ALL PRO MEDICAL SUPPLIES, INC. (referred to as “we”) may collect, use, and disclose your protected health information and your rights concerning your protected health information. “Protected health information” is information about you that can reasonably be used to serve you and that relates to you, or the payment for that care. We are required by law to maintain the confidentiality of health information that identifies you; as well as by federal and state laws to provide you with this Notice about your rights and our legal duties and privacy practices with respect to your protected health information. We must follow the terms of this Notice while it is in effect. Some of the uses and disclosures described in this Notice may be limited in certain cases by applicable state laws that are more stringent than the federal standards.

If you have questions about this notice, please contact the Privacy Officer at ALL PRO MEDICAL SUPPLIES, INC. at 631-475-9000 for further information.

The terms of this notice apply to all records containing your health information that are created or retained by our organization. We reserve the right to revise or amend our notice of privacy practices. Any revision or amendment to this notice will be effective for all of your records our practice has created or maintained in the past, and for any of your records we may create or maintain in the future. Our organization will post a copy of our current notice in our office in a prominent location, and you may request a copy of our most current notice by calling us.

HOW WE MAY USE AND DISCLOSE YOUR PROTECTED HEALTH INFORMATION

We may use and disclose your protected health information for different purposes. The examples below are provided to illustrate the types of uses and disclosures we may make without your authorization for payment, home care operations, and treatment.

  • Payment . We use and disclose your protected health information in order bill and collect payment for the services and items you may receive from us. For example, we may contact your health insurer to certify that you are eligible for benefits and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for, your equipment. We also may use and disclose your health information to obtain payment from third parties that may be responsible for such costs, such as family members. Also, we may use your health information to bill you directly or services and items.
  • Home Care Operations . We use and disclose your protected health information in order to perform our home care activities, such as providing equipment appropriate to your needs, or administrative activities, including data management or quality assessment activities.
  • Treatment. We may use and disclose your protected health information to coordinate services with other health care providers involved in your care. For example, we may perform an oximetry test to evaluate the appropriateness of oxygen equipment; collect measurements to identify appropriate seating and mobility system(s). We may obtain and disclose information on Arterial Blood Gases, oxygen saturation results, CPT diagnosis codes, diagnosis and prognosis, functional limitations, pre-existing health conditions, hospitalizations, prior use of equipment, and information specific to qualifying the patient as dictated by CMN / detailed written order forms.
  • Appointment Reminders . We may use and disclose your health information to contact you and remind you of visits / deliveries.
  • Health-related Benefits and Services . We may use and disclose your health information to inform you of health-related benefits or services that may be of interest to you.
  • Release of information to Family / friends . We may release your health information to a friend or family member that is helping you to pay for your health care, or who assists in taking care of you.
  • Disclosures Required by Law . We will use and disclose your health information when we are required to do so by federal, state or local law.

OTHER PERMITTED OR REQUIRED DISCLOSURES

  • As Required by Law . We must disclose protected health information about you when required to do so by law.
  • Public Health Activities . We may disclose protected health information to public health agencies for reasons such as preventing or controlling disease, injury, or disability.
  • Victims of Abuse. Neglect, or Domestic Violence . We may disclose protected health information to government agencies about abuse, neglect, or domestic violence.
  • Health Oversight Activities . We may disclose protected health information to government oversight agencies. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.
  • Judicial and Administrative Proceedings . We may disclose protected health information in response to a court or administrative order. We may also disclose protected health information about you in certain cases in response to a subpoena, discovery request, or other lawful process.
  • Law Enforcement . We may disclose protected health information under limited circumstances to a law enforcement official in response to a warrant or similar process; to identify or locate a suspect; or to provide information about the victim of a crime.
  • To Avert a Serious Threat to Health or Safety . We may disclose protected health information about you, with some limitations, when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
  • Special Government Functions . We may disclose information as required by military authorities or to authorized federal officials for national security and intelligence activities.
  • Workers Compensation . We may disclose protected health information to the extent necessary to comply with state law for workers’ compensation programs.

 

YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION

You have certain rights regarding protected health information that the Plan maintains about you.

  • Right To Access Your Protected Health Information. You have the right to review or obtain copies of your protected health information records, with some limited exceptions. Usually the records include referral information, delivery forms, billing, claims payment, and medical management records. Your request to review and/or obtain a copy of your protected health information records must be made in writing. We may charge a fee for the costs of producing, copying, and mailing your requested information, but we will tell you the cost in advance.
  • Right To Amend Your Protected Health Information. If you feel that protected health information maintained by us is incorrect or incomplete, you may request that we amend the information. Your request must be made in writing and must include the reason you are seeking a change. We may deny your request if, for example, you ask us to amend information that was not created by us, or you ask to amend a record that is already accurate and complete. If we deny your request to amend, we will notify you in writing. You then have the right to submit to us a written statement of disagreement with our decision and we have the right to rebut that statement.
  • Right to an Accounting of Disclosures . You have the right to request an accounting of disclosures we have made of your protected health information. The list will not include our disclosures related to your treatment, our payment or health care operations, or disclosures made to you or with your authorization. The list may also exclude certain other disclosures, such as for national security purposes. Your request for an accounting of disclosures must be made in writing and must state a time period for which you want an accounting. This time period may not be longer than six years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper or electronically). The first accounting that you request within a 12-month period will be free. For additional lists within the same time period, we may charge for providing the accounting, but we will tell you the cost in advance.
  • Right To Request Restrictions on the Use and Disclosure of Your Protected Health Information . You have the right to request that we restrict or limit how we use or disclose your protected health information for services, payment, or health care operations. We may not agree to your request. If we do agree, we will comply with your request unless the information is needed for an emergency. Your request for a restriction must be made in writing. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit how we use or disclose your information, or both; and (3) to whom you want the restrictions to apply.
  • Right To Receive Confidential Communications. You have the right to request that we use a certain method to communicate with you or that we send information to a certain location. For example, you may ask that we contact you at work rather than at home. Your request to receive confidential communications must be made in writing. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
  • Right to a Paper Copy of This Notice . You have a right at any time to request a paper copy of this Notice. You may ask us to give you a copy of this notice at any time.
  • Contact Information for Exercising Your Rights. You may exercise any of the rights described above by contacting our privacy Office.
  • Complaints . If you believe that your privacy rights have been violated, you may file a complaint with us and/or with the Secretary of the Department of Health and Human Services. All complaints must be submitted in writing. You will not be penalized for filing a complaint.

Patients Rights and Responsibilities Policy

You have the right to:

  1. Refuse delivery of any and all equipment.
  2. To receive a clear and concise explanation about your condition
  3. Prompt delivery and to be fully informed on the use, and care of all ALL PRO MEDICAL SUPPLIES, INC. equipment in your home
  4. Have ALL PRO MEDICAL SUPPLIES, INC. staff communicate in a language that is understandable to you
  5. Expect that all information will be kept in strictest confidence
  6. Have your personal privacy respected
  7. Expect all equipment to be clean and in good repair
  8. Have your property respected during visits
  9. Have any questions answered promptly, correctly and courteously
  10. Have personal, cultural and ethnic preferences considered
  11. To be informed of all options if the need to transfer care arises
  12. To expect a resolution to any problem or complaint
  13. Know that if he/she is found unresponsive, ALL PRO MEDICAL SUPPLIES, INC. policy is for staff to call 911 for emergency medical intervention
  14. Express dissatisfaction and suggest changes without interruption in service
  15. To appropriate assessment and management of pain

You have the responsibility to:

  1. Inform ALL PRO MEDICAL SUPPLIES, INC. of any change in your prescription
  2. Follow instruction in care and use of all equipment
  3. Keep ALL PRO MEDICAL SUPPLIES, INC. informed of any change in address, doctor, insurance carrier, prescription etc.
  4. To order supplies or refills on a timely basis to accommodate reasonable delivery
  5. To have someone at home on the day delivery is scheduled
  6. To pay all invoices that are due; not covered by their insurance

Customer concerns are an important form of feed-back for our company. Any questions or concerns regarding your service or equipment should be directed to the Manager at ALL PRO MEDICAL SUPPLIES, INC. so that we can improve our service. You are entitled to a written response to your formal complain.


Advance Directive Policy

You have the right to decide whether to accept or reject medical treatment, including whether to continue medical treatment and other procedures that would prolong your life artificially. You should be aware that our company policy is for staff to call 911 if you are having a cardiac arrest or are found unresponsive. If you have an advance directive (“living will”) please inform us so that we can inform the responding Emergency Medical Technicians of your advance directive and honor your personal directions about life-prolonging treatment.

If you have a disability or illness that inhibits your mobility, we encourage you or your family member to notify the local police and fire departments as well as the utility company, that you may need their assistance in the event of an emergency.


Emergency Preparedness Policy

We are prepared to continue to work during thunderstorms, floods, etc. Obviously, our performance could be affected by traffic conditions or other storm related issues. If you are scheduled for a delivery or follow-up visit, we will try to call you by telephone to update you on our ability to physically reach your residence.

If we can not reach you by telephone:
You should stay in your home as long as it is safe to do so. Listen to the emergency broadcast radio station that services your area. We will announce updates to our customers and employees via these stations if normal communication fails.

If your ALL PRO MEDICAL SUPPLIES, INC. equipment uses electricity and you lose power: Switch over to your back-up system and calculate how much time you have on the back-up. Consider taking your medical equipment and supplies to the nearest emergency shelter which has a power generator.

If you can, call us and tell us your new location’s address and phone number.
Consider taking your medical equipment and supplies to the nearest emergency shelter which has a power generator. We will always continue to try to reach you by telephone and/or drive to your location whenever possible. As soon as we can safely and legally respond, we will take care of your needs.


Superior Product Availability

We have the expertise and extensive equipment inventory to meet your specific needs. We can assist you with proper product selection because we carry most of the major brand name manufacturers of home medical equipment.


Billing Assistance

Our billing staff has experience with the insurance industry. Our specialty trained staff can provide answers to your billing concerns. Questions about your bill can be addressed by calling 631.475.9000


Fast Delivery

Fast, reliable delivery right to your door…by knowledgeable, specially trained Service Technicians and Licensed Respiratory Therapists.


Service Philosophy

Service First, Caring Always......Our goal is to provide you with service that exceeds your expectation. Our products will be of the highest quality and sold at a fair price. Our staff is here to serve you and appreciates the opportunity to do so. To us, the best form of flattery is to refer us to your friends.

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Copyright © 2015 All Pro Medical Supplies, Inc.
Information on this web site is provided for informational purposes only and is not a substitute for professional medical advice.
You should not use the information on this web site for diagnosing or treating a medical or health condition. You should carefully read all product packaging.
If you have or suspect you have a medical problem, promptly contact your professional healthcare provider.